General
The use of the quesera.gr website by the visitor / user presupposes their unconditional agreement with the following terms of use. Therefore the visitor / user must carefully read these terms before using the services of the website and if they do not agree, they must not use the services and the content. The visitor / user is kindly requested to check the content of the terms of use for possible changes.
General terms
The website quesera.gr is the online store for the distribution of products through the internet of the store of the sole proprietorship with the name Havelou Eleana, distinctive title Que Sera based in Athens, 8 Amaliados Street, PC 115 23, with VAT number 127573616, Tax Office of Psychikou, number GEMI147880602000, phone: +30 2111135295 email: info@quesera.gr. The main object of the Company is the production and distribution of handmade creations out of cork, cotton, wood, brass etc. The purpose of the business is to better serve its customers. The online store provides the opportunity to its customers, as well as internet users to be informed about the company’s products, their availability as well as to make their purchases electronically.
Intellectual property
All the design of the website, the text, the photos, the graphics, the selection and its settings, are the intellectual property of the company and are protected according to the relevant provisions of Greek law, European law and international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, download or misleading of the public about the actual content provider of this website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of the company.
Protection of personal data
You have the opportunity to be informed about the use by us of your personal data in the Privacy Statement. The use of the web pages and services of quesera.gr by the visitor / user presupposes their unconditional agreement with the terms stated in it.
In order to carry out any transaction through our online store (quesera.gr) and to place orders for the products available to our company, customers will be required to disclose some personal information. When registering the order, you will be asked for the full name, shipping address of the products, the billing address of the order (if it is a different address from the shipping address), the billing details (when paying by invoice), the telephone number for communication with you, your email address and in case you choose a method of payment by credit card, the number, the expiration date of the card, as well as the three-digit security code.
This data is processed by our company in compliance with the application of article 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, unless the procedure defined by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.
Credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner company that has undertaken the routing of the cards.
Quesera.gr uses the information you give us during the electronic sending of the order form, in order to contact you regarding: a) the delivery of the ordered products at your place, b) for confirmation and identification of the customer in every necessary case, c) for new products offered by quesera.gr and d) special offers of quesera.gr. You have the opportunity to choose whether or not you want to receive such communications from quesera.gr your request via e-mail to our email address.
The registration of your personal data by you means that you consent to this data being used by our company for the reasons mentioned above. In no other case can our company and our online store (quesera.gr) share your personal information with others without your prior written consent, unless this is required through legal channels. Please note that under certain conditions, the collection, use and disclosure of your personal data, which has been collected online without your prior consent, is permitted or required by law or court order.
Obligations of users / visitors
Users / visitors are obliged to use the website, in accordance with good manners and these terms, and to refrain from any illegal and abusive behaviour, as well as from the adoption of illegal practices and practices of unfair competition. They must comply with the rules and provisions of Greek, European and International Law and the relevant legislation governing telecommunications and data transmission from Greece to Member States of the European Union and third countries. The visitor of the Website is obliged not to obstruct its use by third parties and not to perform acts or omissions that may harm the operation of the Website, affect or endanger the provision of the company’s services. If the visitor of the Website uses it illegally or in a manner contrary to these terms, he is obliged to compensate the Company for any positive or negative damage.
Users are prohibited from posting / transferring / distributing through the Website material that could be considered illegal, threatening, harmful, defamatory, abusive, offensive, pornographic, blasphemous, annoying, obscene or to encourage unlawful or criminal conduct, or to violate someone else’s privacy, or to express racial, ethnic or other discrimination.
If it is possible to conduct conversations on the wider Internet through the Company’s Website, this should be done in accordance with the terms dictated by the INTERNET User Code of Conduct (“NETIQUETTE”). The users of the Website are expressly prohibited from adopting practices of unfair competition or others that oppose NETIQUETTE.
In case of non-compliance of the visitors-users of the Website with the present terms of use and the applicable law, the Company reserves the right to take any necessary action such as in particular prohibiting their access to all or part of the services provided through the Website, as well as in processing, moving and deleting messages, respecting the principle of proportionality.
In case the Company is involved in any legal dispute or is called to pay any kind of compensation, due to breach by the user of its obligations arising from these terms, the user will have to pay compensation to the Company.
Cookies
Our company adheres to a strict policy to protect the privacy of visitors to the website quesera.gr. In this note we provide you with the necessary information on how we use cookies, every time you visit our website.
Quesera.gr has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as quesera.gr to operate smoothly and without technical anomalies, to collect multiple user options, to identify frequent users , to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users’ computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for the quesera.gr website to function properly and smoothly.
If you wish to enable or disable the use of cookies from the settings of your browser, depending on your browser visit the following websites, to learn about the necessary relevant actions
Internet Explorer http://support.microsoft.com/kb/278835
Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome http://support.google.com/accounts/answer/61416?hl=en
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari http://support.apple.com/kb/PH5042
Safari for iPad and iPhone http://support.apple.com/kb/HT1677
Correcting, Modifying or Deleting Personal Information
Our website allows its users to correct, change, supplement or delete data and information submitted to quesera.gr. If you choose to delete information, quesera.gr will act to delete this information from its files immediately. For the protection and safety of the user, quesera.gr will try to make sure that the person who makes the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any question, contact quesera.gr. The change or correction of your personal data can also be done through the registration page of quesera.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.
Transactions Safety
Quesera.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. We have adopted procedures that protect the personal data that users of our website submit to the website. These processes protect users’ data from any unauthorised access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code ensuring the integrity of the communication. The browsers Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the website of quesera.gr.
Products-Availability-Product Features
The products we have at our online store, their prices and their availability are on our website quesera.gr and are accessible to all internet users. For more information regarding each product click on the respective icon of the product you are interested in.
Our company, without guarantee and therefore is not responsible, makes every effort to ensure that the information and all content are governed by accuracy, clarity, timeliness, completeness and availability. In no event, including this negligence, the Company is not liable for any damage caused to the visitor / user due to this use of our website. Our company is committed to the completeness and validity of the information provided in our online store, about the products, subject to any technical or typographical errors.
The prices listed in the relevant catalogues under each product include VAT (24%). The online store quesera.gr of the store of the company Havelou Eleana, reserves the right to adjust prices without having to inform the consumer public.
Product ordering – Consumer protection and Product ordering process
The orders placed through our online store are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments mentioned in Presidential Decree 131/2003 (Government Gazette A ‘116 /16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Having regard to Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, with number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The conclusion of a valid order through the online store quesera.gr presupposes the user to be legally competent according to the provisions of the Greek Civil Code (ie to have completed the 18th year of age and not to be in court). Orders can also be placed by the legal representatives of legal entities. The company reserves the right to ask those with parental responsibility or legal aid to demand the return of orders, which may be made by legally incompetent persons.
To place your order in our online store you are required to: 1) Fill in the special order form with the information required to conclude the sales contract and 2) Unreservedly accept the terms of the sales contract, the terms of use and especially the collection and use of your personal data, which is necessary.
Next to each product available for purchase in our online store there is a button ADD TO CART. Navigate to our online store and add to your cart the products you wish to buy.
To continue your shopping, choose from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the SHOPPING CART button.
You do not need to be a member of our online store to order the products you have added to the SHOPPING CART. However, we advise you to become a member of our online store, as any future transaction with our online store becomes easier this way. Fill in the form of your e-mail address (e-mail) and the password (password) that you stated during your registration and enter (press login button) in the members’ space.
If you have not registered as a member, you can do so by pressing the Create New Account button. Fill in the new member registration form and enter your e-mail address and enter a password. The e-mail you provide should be active, so that we can contact you for the details of your order (eg order development, delivery, etc.). Even if you place your order as a guest, you will be asked for personal information such as: invoicing and ordering address, e-mail address, contact telephone, information that is necessary for the conclusion and completion of the contract.
Payment methods
In our online store you can choose the following payment methods to pay for the products you want to purchase:
- By debiting the credit or debit card through the secure platform of the cooperating company / bank to which our Online Store will redirect you. The card is charged on the day that the shipping process of the produc starts. In case your credit card is not approved by your bank, the company reserves the right to cancel your order.
- Cash on delivery (available only for Greece) through the courier company Speedex as soon as you receive the products. In this case an additional charge is indicated in detail in the shipping methods.
- Via the Paypal platform.
Order confirmation – Order information
Through our online store you are informed before completing your order about the essential features of the product, the price (including VAT), the quantity, the shipping costs, the method of payment and delivery.
By sending the order form you will receive an electronic copy of the order to the e-mail address (e-mail) that you stated when submitting your order, which includes a detailed description of the goods of your order and a unique code which you can use to follow the progress of your order, if you are registered as a member, .
Upon completion of your order, you will be informed with a message that YOUR ORDER IS COMPLETED, where its details will be displayed, such as your order number.
An automated email with all the details of your order will be sent to the email address you stated during your registration.
For certain items that need to be specially ordered, payment for the service or product may be required in advance.
Right of Withdrawal
When providing our products, you have the right to withdraw without compensation and without justification within fourteen (14) calendar days, by returning the product to our company in its original condition, without any extra costs, other than return costs. For this reason, we quote the following withdrawal model:
Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
To Havelou Eleana (Que Sera), 8 Amaliados Street, Athens, email: info@quesera.gr
I hereby declare (*) that I withdraw (*) from my contract (*) for the sale of the following goods (*) /
ordered on (*) / received on (*)
Consumer name (your name)
Consumer Address (your address)
Consumer (s) signature (only if this form is notified on paper)
Date
−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− −−−−−
(*) Delete where not applicable.
The period of fourteen (14) calendar days for the exercise of the right of withdrawal begins:
(i) from the day on which you or a third party designated by you, other than the carrier, acquired physical possession of the goods.
In order to exercise the right of withdrawal, you must notify your intention to withdraw in writing or by e-mail before the relevant deadline.
You must send the returned products within 14 calendar days from the day you announced to the company your decision to withdraw from the contract. You are charged with the cost of returning the goods. You are further responsible for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and operation of the goods.
In the event of exercise of the right of withdrawal in accordance with the above, we will refund the amounts you paid us, including the shipping costs, by the same means used for payment, within fourteen (14) calendar days from the day of exercise right of withdrawal or until the return of the goods.
Exceptionally, you do not have the right to withdraw in the following cases remotely and out of a contract store:
The supply of goods that are manufactured according to the specifications of the consumer or clearly personalised.
External Conditions
External conditions are events that could not be overlooked or can not be prevented (eg bad weather, strikes, etc.), which do not allow the parties to fulfill their contractual obligations.
In case of force major the parties are obliged to notify the event immediately, otherwise they will not have the right to invoke it.
In this case the delivery time is extended accordingly.
Customs
In case of shipment abroad, quesera.gr does not bear any responsibility for the customs duties of each country. Any customs costs are to be paid by the buyer. The price of the item for sale is always indicated on the shipments.
Final Provisions
This contract of use is governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International Provisions, and is interpreted on the basis of the rules of good faith, transactional ethics and the economic and social purpose of the law. All transactions you make through our online store are governed by International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to sales by distance.
If a provision is deemed contrary to the law and therefore invalid or void, it automatically ceases to be valid, without in any case affecting the validity of the other terms.
No modification of the terms of this contract will be considered and will not be part of it, if it has not been formulated in writing and has not been incorporated into it. Any dispute that arises and which stems from the contractual relationship between the Company and the customer, the competent competent Courts of Athens are responsible for resolving it.
Electronic dispute resolution
According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes is provided with the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement difference.